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Position Details
Reference Number 22420
Position Title Service Support Officer
Employment Type Permanent Part Time
Hours Per Week 25.00
  • Permanent, part-time opportunity (25 hours per week, 5 hours per day)
  • Based in Canberra
  • Salary starting of $63,587 (Pro Rata) + Super + Salary Packaging

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

  • Provide a welcoming reception function for the site and provide strong customer service with any enquiries from our clients in person and on the phone;
  • Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families to provide a positive initial experience in the office, also understanding and engaging in the unique approach to Employability;
  • Monitor and maintain up to date records in accordance with professional standards, Vision Australia policy and procedures and external legislation;
  • Implement finance processes for the site ensuring timely, correct usage of Financial and Client Management Systems and other applications for data and reporting accurately;

About you

To be successful in this role you will have:

  • Relevant administrative support experience and strong retail or customer service background;
  • Experience in an environment where no two enquiries will be the same – being able to think on your feet and support people to get the best outcome;
  • Excellent verbal and written communication skills and interpersonal skills, including a strong understanding and application of person-centred and strengths based approaches to engage with people who are blind or have low vision and their families;
  • Proficiency in all Microsoft applications and software programs including client management, mailouts and finance systems;

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exciting career paths
  • Exceptional professional development opportunities

To apply

If this sounds like a great fit for you then please complete our online application process.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia go to 

We highly encourage applications from candidates who are blind or have low vision.

Contact Person Kendra Wells
Contact Number 0438838144
Closing Date 08/03/2021
Position Description
Service Support Officer PD .docx Open Position Description
Recruitment Prospectus 2.docx Open Position Description
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