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Position Details
Reference Number 22452
Position Title Client Insights Analyst and Coordinator
Employment Type Permanent Part Time
Hours Per Week 22.80
  • Client Insights Analyst & Coordinator
  • Kooyong Location Permanent Part Time 3 days per week
  • $73,329 starting salary (pro rata) plus super & salary packaging

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose? 

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

  • Work with the Client Insights Lead to coordinate and contribute to the internal Voice of Customer program and client surveying and research activities.
  • Collaborate with a range of internal departments to support their client engagement projects and deliver exceptional customer experience to these stakeholders with every project.
  • Support the management of the Qualtrics XM Directory, client data records, project data and integration with Salesforce CRM and other business systems to maintain data integrity.
  • Keep the Client Research Repository up to date with the latest research done in the organisation.
  • Analyse data collected via the new Survey and CX tool which Vision Australia is implementing.

About you

To be successful in this role you will have:

  • 3+ years of experience working in Voice of the Customer (VOC) programs
  • The ability to both design survey questions and work collaboratively to design a survey
  • Experience supporting teams to use customer voice data to create and implement customer experience improvements
  • Building and managing surveys and dashboards using Qualtrics or equivalent survey tools
  • Understanding and experience withquantitative and qualitative research and data analysis methods (including statistical analysis and in depth interviewing well regarded)

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exciting career paths
  • Exceptional professional development opportunities

To apply

If this sounds like a great fit for you then please complete our online application process.


Vision Australia is committed to do all that is reasonable to ensure the safety, welfare and wellbeing of clients (including children); their families; the community; staff and volunteers; and any other person entering Vision Australia’s workplace. Police checks, state working with children checks, NDIS Worker Screening checks and Professional Registrations form part of Vision Australia’s probity screening standards ensuring that quality services are provided in a safe environment.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia go to 

We highly encourage applications from candidates who are blind or have low vision.

Contact Person Liz Duus
Contact Number 0407068098
Closing Date 21/04/2021
Position Description
Client Insights Analyst and Coordinator PD _Final.docx Open Position Description
Recruitment Prospectus 2.docx Open Position Description
1300 84 74 66