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Position Details
Reference Number 22318
Position Title Service Connect Officer
Employment Type Permanent Full Time
Location National
Hours Per Week 38.00
  • 2x Service Connect Officer roles available
  • Permanent Full Time position
  • Generous salary packaging options

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

  • Conduct professional phone-based intake and planning with new and returning consumers;
  • Inbound and outbound calls, setting and completing follow up tasks in a queue in a timely manner;
  • Use Salesforce based tools or client records to capture relevant client information accurately;
  • Create relevant and accurate service agreements capturing client service need;
  • Identify suitable funding and troubleshoot client funding source access, and support clients to understand the funding sources.

About you

To be successful in this role you will have:

  • Certificate IV in Disability or equivalent experience in community services with relevant specialist skills sufficient to perform required activities;
  • Experience in case management, disability intake or service planning;
  • Previous experience in working with people of all ages with disabilities in the community setting and providing client centred assessment and service delivery;
  • Demonstrated planning, time management and coordination skills, including ability to prioritise and meet deadlines.

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exceptional professional development opportunities

To apply

If this sounds like a great fit for you then please complete our online application process.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia go to 

We highly encourage applications from candidates who are blind or have low vision

Contact Person Helen Vey
Contact Number 0447120968
Closing Date 22/10/2020
Position Description
Recruitment Prospectus 2.docx Open Position Description
Service Connect Officer PD.docx Open Position Description
1300 84 74 66