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Position Details
Reference Number 18623
Position Title Support Coordinator
Employment Type Permanent Full Time
Hours Per Week 38.00
  • Permanent Full Time Opportunity
  • Dandenong Location
  • Flexible Working Arrangements
  • Generous Salary Packaging Benefits

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.

We support more than 27,500 people of all ages and life stages, and circumstances. We do this through 28 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; 30 clinics; and through outreach programs in the Northern Territory and Tasmania.

An exciting opportunity awaits a Support Coordinator to join our team in Dandenong.


As an Support Coordinator at Vision Australia you will:

  • Use a person centred, strength-based service approach to plan, develop and coordinate services with clients through the initial contact process and liaise with internal and external services to maximise client outcomes; 
  • As required, act as the Primary Service Provider (PSP) to coordinate the provision of services internally for clients and families and to liaise with external service providers to achieve desired outcomes for clients.
  • Advocate for and mentor participants of NDIS, My Aged Care and other individualised funding schemes;
  • Work collaboratively and proactively with service delivery staff, Service Engagement Consultants, Regional Practice Leaders and Regional Business Managers to provide transdisciplinary, holistic services for Vision Australia clients


To be successful in this role you will have:

  • Tertiary qualification in Health Sciences, Community Development, Social Work, Allied Health or equivalent;
  • Demonstrated experience in working with people of all ages with disabilities in the community setting and providing client centred assessment and service delivery;
  • Knowledge and experience of funding programs and working to target. This includes negotiation, issue resolution and relationship development;
  • Experience in advocating for options and services to holistically meet an individual’s needs

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

  • Friendly values based working environments
  • Generous salary packaging options
  • Exciting career paths
  • Exceptional professional development opportunities
  • Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

For more information about working at Vision Australia go to 

We encourage applications from candidates who are blind or have low vision.

Contact Person Janet Lloyd-McNelis
Contact Number 0387910201
Alternate Contact Person Lara Anderson
Alternate Contact Number 0387910201
Closing Date 02/02/2018
Position Description
Recruitment Prospectus .docx Open Position Description
Support Coordinator PD.docx Open Position Description
1300 84 74 66