View Position

Position Details
Reference Number 21155
Position Title Service Support Officer Townsville
Employment Type Permanent Part Time
Location Townsville Qld
Hours Per Week 26.60
  • Service Support Officer
  • Permanent Part Time
  • Townsville Location

An opportunity awaits often without direct supervision, effective and timely administrative support in accordance with established policies, procedures and processes. Support the Service Manager and staff to facilitate the efficient operations of a trans-disciplinary team in a busy workplace.


As a Service Support Officer at Vision Australia you will:

  • Provide a welcoming reception function for the site;
  • Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families to provide a positive initial experience in the office, also understanding and engaging in the unique approach to Employability;
  • Maintain a broad and strong understanding of the range of services and supports that Vision Australia provides to ensure accurate information is provided to clients, their families and community
  • Monitor and maintain up to date records in accordance with professional standards, Vision Australia policy and procedures and external legislation;
  • Implement finance processes for the site ensuring timely, correct usage of Financial and Client Management Systems and other applications for data and reporting accurately


To be successful in this role you will have:

  • Relevant administrative support experience;
  • Experience working in high level administration and customer service roles;
  • Excellent verbal and written communication skills and interpersonal skills, including a strong understanding and application of person-centred and strengths based approaches to engage with people who are blind or have low vision and their families;
  • Proficiency in all Microsoft applications and software programs including client management, mailouts and finance systems;
  • Proven ability to identify areas for continuous improvement and implement administrative systems and processes to achieve efficiency

Expressions of interest should consist of an up to date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.

We encourage applications from candidates who are blind or have low vision.


Contact Person Melissa Stewart
Contact Number 0429042359
Closing Date 13/11/2019
Position Description
Service Support Officer PD.docx Open Position Description
1300 84 74 66