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Position Details
Reference Number 20913
Position Title Seeing Eye Dog Carer Coordinator
Employment Type Temporary Full Time
Hours Per Week 38.00
  • Full Time Position Available
  • Kensington location at Seeing Eye Dogs National Headquarters  
  • Leading Not For Profit Organisation
  • Flexible Working Arrangements & Generous Salary Packaging Benefits

Vision Australia Seeing Eye Dogs is seeking an accomplished professional with a strong administrative and customer service background, and a passion for people and dogs, to fill an exciting new role supporting carers of Seeing Eye Dog puppies and dogs in all stages of the program. 


 As the Carer Coordinator at Seeing Eye Dogs you will:

  • Develop the effective and efficient administration of the carer program, including publishing procedures and ensuring continuous improvement of systems
  • Manage an accurate and detailed database of over 250 volunteer carers
  • Maintain up to date volunteer records in accordance with professional standards and Vision Australia Policy and Procedures and all relevant legislation
  • Build relationships with carers through providing person centred support that promotes the success of each individual carer and pup/dog
  • Deliver all operational carer program requirements including customer service, stock management, carer training, feedback and compliance 
  • Coordinate movement of dogs/pups between carers, kennel facility and dog training program 
  • Increase number of dogs in care, reducing number of pups/dogs boarding in the kennel facility 
  • Increase carer retention and rate of repeat carers 
  • Collaborate with staff in all departments of Seeing Eye Dogs to ensure that dogs' needs are met through the carer program
  • Undertake continuous professional development, including keeping up to date with all policy and procedures, and maintaining skills and knowledge


To be successful in this role you will have:

  • Significant experience and success in a similar role
  • Excellent communication skills 
  • Proven ability to develop, implement and maintain effective programs
  • Ability to provide feedback and undertake critical conversations with stakeholders

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons. 

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

 For more information about working at Vision Australia go to 

We encourage applications from candidates who are blind or have low vision.

Contact Person Melissa Stewart
Contact Number 0429042359
Alternate Contact Person Nicola Cotton
Alternate Contact Number 0458993033
Alternate Contact Email
Closing Date 28/10/2018
Position Description
Recruitment Prospectus .docx Open Position Description
SED Carer Coordinator.docx Open Position Description
1300 84 74 66