View Position

Position Details
Reference Number 21132
Position Title Retail Service Coordinator Ballarat
Employment Type Permanent Part Time
Hours Per Week 25.00
  • Customer Service – Vision Store
  • Ballarat Location
  • Permanent Part Time Position

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life. We support people of all ages and life stages, and circumstances. We do this through Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; 30 clinics; and through outreach programs in the Northern Territory and Tasmania.

An opportunity awaits an experienced customer service or allied health professional with an optical background to join our national Vision Store Services team.  Vision Store offer the best low vision and accessible technology products and services to our customers by understanding their requirements and lifestyle needs. With our iconic brands, there is a pride and passion working and finding the right solution that provide independence and support every day.


As an Retail Service Coordinator at Vision Australia you will contribute to our community by :

  • Managing your own Vision Store & Tech Hub within Vision Australia;
  • Achieving budget sales of new or additional technology and/or aids through multiple channels in a national team;
  • Managing general customer inquiries including Zendesk, in store and phone
  • Providinge timely quotes and support for internal and external customers; especially for NDIS and My Aged Care;
  • Conduct initial technology needs assessments for a variety of situations and environments including schools, homes, and workplaces for Tech Hub customers.


To be successful in this role you will have:

  • Either Tertiary qualifications in Allied Health, Orthoptics, Optometry with registrations through appropriate accreditation bodies desirable OR;
  • Optical Dispensing which requires a certificate IV in Optical Dispensing or equivalent desirable;
  • Experience in sales, preferably of optical aids, medical equipment or assistive technology;
  • Excellent customer service and interpersonal skills;
  • Excellent written, verbal and presentation skills;
  • Influencing skills and the ability to negotiate effectively.

Expressions of interest should consist of an up to date resume and a cover letter. You should address the essential job capabilities as outlined in the position description highlighting what you can bring to the role. Please upload documents as a word file for accessibility reasons.

For more information about working at Vision Australia go to

We encourage applications from candidates who are blind or have low vision.

Contact Person Melissa Stewart
Contact Number 0429042359
Closing Date 24/03/2020
Position Description
Retail Service Coordinator PD.docx Open Position Description
Recruitment Prospectus .docx Open Position Description
1300 84 74 66