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Position Details
Reference Number 20928
Position Title Client Liaison Administration Officer
Employment Type Temporary Part Time
Hours Per Week 30.40
  • Part Time Opportunity
  • Gosford or Newcastle Location
  • Flexible Working Arrangements
  • Generous Salary Packaging Benefits

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or have low vision to help them achieve the possibilities they choose in life.

We support more than 27,500 people of all ages and life stages, and circumstances. We do this through 28 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; 30 clinics; and through outreach programs in the Northern Territory and Tasmania. 

An exciting opportunity awaits a Client Liaison/Administration Officer to join our team in either Gosford or Newcastle.


 As a Client Liaison Officer at Vision Australia you will:

  • Utilising a person-centred and strengths based approach, engage with people who are blind or living with low vision and their families and provide a positive initial contact and pathway to achieving personal outcomes;
  • Providing high level administrative support to the Regional Manager and other members of the Regional team to meet the needs of the team and clients;
  • Support the administration pf processing and billing requirements of NDIS, Home Care Packages (HCP) and My Aged Care (MAC);
  • Monitor and maintain up to date records in accordance with professional standards, Vision Australia policy and procedures and external legislation;
  • Provide guidance and support to volunteers undertaking administrative activities for the office


To be successful in this role you will have:

  • Certificate IV level qualification in a human services discipline, business administration or equivalent relevant experience.
  • Excellent communication and interpersonal skills, including a strong understanding and application of person-centred and strengths based approaches to engage with people who are blind or living with low vision and their families.
  • Strong understanding and/or experience in intake and assisting clients to explore and develop goals.
  • Previous experience in high level administrative roles.
  • Proficiency in a range of Microsoft applications and software programs including client management and finance systems.

Our Benefits

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

  • Friendly values based working environments
  • Generous salary packaging options
  • Exciting career paths
  • Exceptional professional development opportunities
  • Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process. 

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons. 

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

For more information about working at Vision Australia go to 

We encourage applications from candidates who are blind or have low vision. 

Contact Person Melissa Stewart
Contact Number 0429042359
Alternate Contact Person Jo Northcote
Alternate Contact Number 0412725570
Closing Date 09/12/2018
Position Description
Client Liaison Officer PD.docx Open Position Description
Administrator Task Analysis.pdf Open Position Description
Recruitment Prospectus .docx Open Position Description
1300 84 74 66