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Position Details
Reference Number 21149
Position Title Regional Client Services Manager Queensland Regional North
Employment Type Temporary Full Time
Location Townsville Qld
Hours Per Week 38.00
  • Regional Queensland North Townsville Location
  • Three Year Temporary Full Time Contract

Vision Australia is a leading national provider of blindness and low vision services in Australia.

Vision Australia exists to support people who are blind or have low vision to live the life they choose. Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

An exciting opportunity awaits an experienced Client Services Manager to lead a team of allied health professionals operating throughout Northern Queensland.


As a Regional Client Services Manager at Vision Australia you will:

  • lead, manage and motivate the team to provide personalised services that meet the needs of clients ensuring client retention and engagement. Services may be provided in the centre, in the community or in the home;
  • undertake operational management ensuring that the team are achieving defined KPI’s, including billable and productive time;
  • implement strategies that will foster client growth;
  • demonstrate sound financial management ensuring that services are delivered within agreed budget;
  • ensure that services are delivered in accordance with quality and compliance requirements, also ensuring gaps are addressed and continuous improvement opportunities are identified and addressed.


To be successful in this role you will have: 

  • Qualifications in Business Management/Health or Community Services at graduate or post-graduate level (or an equivalent combination of relevant qualifications plus extensive experience);
  • Lead Teams - Leading and engaging teams to deliver services;
  • Team Coaching & Development builds the performance and capability of a diverse workforce;
  • Business Acumen - Demonstrating business knowledge and skills, including financial management;
  • Client/Customer Service - leads excellence in client/customer service.

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

  • Friendly values based working environments
  • Generous salary packaging options
  • Exciting career paths
  • Exceptional professional development opportunities
  • Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

For more information about working at Vision Australia go to 

We encourage applications from candidates who are blind or have low vision.

Contact Person Melissa Stewart
Contact Number 0429042359
Closing Date 17/11/2019
Position Description
Recruitment Prospectus .docx Open Position Description
Regional Client Services Manager PD.docx Open Position Description
1300 84 74 66