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Position Details
Reference Number 22269
Position Title Retail Support Officer
Employment Type Temporary Part Time
Location Townsville Qld
Hours Per Week 15.20
  • 12 Month Part Time Retail Support Opportunity
  • Townsville Location
  • $61,000-66,000 pro rata + Super + Salary Packaging
  • Thursday & Friday 15.2 hours per week

Do you want to make a difference and become a part of a team that supports a future where people who are blind or have low vision can live an independent life they choose?

If so, then this might be the perfect role for you!

About us

Vision Australia is a leading national provider of blindness and low vision services in Australia. We work in partnership with Australians who are blind or who have low vision to achieve the possibilities they choose in life.

About who we support

Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

About the role

  • Support general customer inquiries in Zendesk, in store, phone, webchat.
  • Assist the Vision Store State Lead and Retail Coordinator with the processing of equipment claims for DVA, NDIS and other funded sales.
  • Administration of Zendesk platform for the Vision Store team.
  • Process equipment returns and refunds.
  • Assist with the set up and display of the Vision Store and ensure all equipment is in working order including correct pricing and product information on all items.

About you

To be successful in this role you will have:

  • Certificate IV in Business Administration or equivalent
  • Experience in high level administration and customer service / retail role
  • High proficiency in Zendesk or similar customer support platform
  • Proficiency in all Microsoft applications

Benefits of working at Vision Australia

  • Generous salary packaging options
  • Flexible working arrangements
  • Exciting career paths
  • Exceptional professional development opportunities

To apply

If this sounds like a great fit for you then please complete our online application process.

Applications should consist of a full resume and a cover letter. Please note pdf documents are not accepted for accessibility reasons.

For more information about working at Vision Australia go to 

We highly encourage applications from candidates who are blind or have low vision.

Contact Person Sasha Lewis-Driver
Contact Number 0437430905
Closing Date 14/08/2020
Position Description
Retail Support Officer PD.docx Open Position Description
Recruitment Prospectus 2020.docx Open Position Description
1300 84 74 66